General Questions
Q: How do I enroll in Business Banking online?
A: To enroll in Online Banking after your HomeStreet Bank accounts have been opened, simply select Business in the Online Banking box on the home page, then click Sign Up. You may also click here to go directly to the instructions page. Please allow one business day to be set up as a user. Once you are set up, you will receive a confirmation email with instructions on how to obtain your password and User ID information.
Q: How do I access Business Banking Online?
A: Simply select Business from the Online Banking box on the home page, and then select Log In. You will be required to have the Company ID and password, and your User ID and password to log on.
Q: How frequently is my HomeStreet Bank information updated?
A: For transaction purposes, HomeStreet Bank's business days are Monday through Friday, excluding holidays. Transfers between HomeStreet accounts process immediately once the transaction is confirmed. All bill payments and stop payment requests received after 3:00 p.m. on business days, Saturdays, Sundays, or holidays that HomeStreet Bank chooses to remain closed will be processed the next business day.
Q: Can I look at all of my transactions at any time?
A: Yes, Business Banking Online and Bill Payer are available 24 hours a day, 7 days a week, except during special maintenance periods.
Q: How do I use the Electronic Bill Payment System?
A: Step–by–step instructions can be accessed by pressing the help button within Business Banking Online. Further instructions are included in the User's Guide.
Q: How long does it take to set up a new payee in the bill payment system?
A: Once you have entered a new payee into the Electronic Bill Payment System, it takes two business days to set up the payee to receive payments.
Q: Even though it takes two business days to set up a new payee, can I still enter a bill payment to the new payee during those two business days?
A: Yes. You can enter a payment to your new payee immediately; however, the payment will not be made until the payee is set up. Any payments made to the payee before the payee is added to the system will be delayed in reaching the payee by approximately two business days.
Q: After I make a bill payment, how long does it take for the money to be debited from my account?
A: The money will be debited electronically from your account on the day you select as the payment date. This is the date when the payment will be sent to the payee.
Q: How long does it take for a payment to reach the payee?
A: A payment that generates an electronic (ACH) payment will credit the payee's account within one to three business days, whereas a paper check will take up to 10 days. The time it takes for a payment to reach a payee should be considered when setting a payment date.
Security Questions
Q: I'm still hesitant about banking online. Can other people see my account information?
A: Your account information is just as secure as it is at your physical, brick–and–mortar bank. We've taken every step possible to ensure that our system meets the latest security standards, including using the latest security encryption methods and software.
Q: I keep hearing a lot about encryption. What exactly is it, and why does it make everything more secure?
A: Encryption is basically a way to rewrite something in a code that can then be decoded later with the right key. The encryption we use employs a mathematical process for the key that is made up of a certain number of bits (hence, 128–bit encryption). The higher the number of bits, the better the encryption. While using our online banking system, all communication from you to the system and from the system to you is encrypted using a maximum of 128 bits. In other words, when you send information, your browser encrypts it using a 128–bit key and then sends it to the system. The system then decodes the information you sent it using the key (which is predetermined when your online banking session is started) and processes it.
Q: What about information that is stored? Is it encrypted as well?
A: Information stored on our system is also encrypted using at least 128 bits.
Q: How do I determine if my Web browser has the required 128–bit encryption?
A: To determine if your browser has 128–bit encryption, select Help in the browser’s toolbar, then select About. A pop-up box will provide details on the level of your browser. If your browser does not support 128–bit encryption, recommended browsers include Netscape Navigator 4.75, Internet Explorer 5.0 or 6.0, or AOL 6 to 8, but other browsers that support 128–bit encryption may also work.
A: For a more detailed description of the security features in our online banking systemv
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